> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tradionlabs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Short answers to the questions we get most.

The questions people ask before they subscribe, and the ones they ask in week one. Each answer links to the page that covers it properly.

## Trading and safety

<AccordionGroup>
  <Accordion title="Does Tradion place trades?" icon="ban">
    No. Never, on any plan, under any setting. There is no order-entry path in the product at all — nothing in Tradion can buy, sell, size, or close a position for you. Every output is analysis that you act on yourself, through your own broker.
  </Accordion>

  <Accordion title="Is my brokerage connection read-only?" icon="lock">
    Yes. The link is established through a regulated aggregator and the access granted is read-only: positions, balances, and trade history in, nothing out. Tradion cannot place, change, or cancel an order, and cannot move money. You can revoke the connection from **Settings → Connected Brokerages** and again from inside your broker's own security settings — see [connecting a brokerage](/portfolio/connect-brokerage).
  </Accordion>

  <Accordion title="Is this investment advice?" icon="scale-balanced">
    No. Tradion Labs is not a registered investment adviser, a broker-dealer, or a financial institution, and nothing in the product is a personalised recommendation to buy or sell anything. Tradion produces analysis — a rating, a level, a pattern in your own history — and the decision is entirely yours. Trading involves risk of loss.
  </Accordion>

  <Accordion title="Which brokers are supported?" icon="building-columns">
    More than 30, through our brokerage aggregator. Commonly used ones include Interactive Brokers, Charles Schwab, Fidelity, E\*TRADE, Robinhood, Webull, Tradier, Alpaca, and Coinbase. Search the full list inside the connection window; if yours isn't there, log trades by hand and [tell us which one](/help/contact).
  </Accordion>
</AccordionGroup>

## Plans and limits

<AccordionGroup>
  <Accordion title="Is there a free plan?" icon="tag">
    No. There are three plans — Starter $25, Trader $100, Quant \$200 a month. Starter and Trader include a 7-day free trial, once per account. An account with no subscription cannot run analyses. See [plan comparison](/reference/plan-comparison).
  </Accordion>

  <Accordion title="How many automations can I have?" icon="bolt">
    Ten on Trader, fifty on Quant. Starter has no automations.

    That number is a **total**, not a running-at-once count. Pausing an automation does not free a slot — to make room, delete one you no longer need or move up a plan.
  </Accordion>

  <Accordion title="Do unused credits roll over?" icon="rotate-left">
    No. All three meters reset to their full monthly allowance on your billing cycle date, and whatever you didn't use is gone. A month where you used 4 of 50 agent runs resets to 50, not 96. See [usage limits](/concepts/usage-limits).
  </Accordion>

  <Accordion title="What happens to my automations if I cancel?" icon="power-off">
    Every one is switched off at the end of your paid period. They are not deleted. Resubscribing does not switch them back on — you do that yourself, one at a time.
  </Accordion>
</AccordionGroup>

## Using the product

<AccordionGroup>
  <Accordion title="Can I use Tradion on my phone?" icon="mobile">
    Not for the main product. Signing in works on a phone, but any browser window narrower than 640 pixels gets a screen asking you to move to a desktop. That's deliberate — the terminal, the canvas, and the automation builder need the width to be usable rather than merely visible. The phone screen offers to email you a sign-in link for your computer.
  </Accordion>

  <Accordion title="How current is the market data?" icon="clock">
    Live quotes and snapshots refresh on a 60-second cache, and the historical bars behind indicators on a 5-minute one. Slower-moving data is cached for longer: company overviews and economic series hourly, earnings history for several hours. Automations evaluate their conditions on a 60-second cycle, so a price trigger fires on the next check after a level is crossed, not on the tick itself — see [data sources](/concepts/data-sources).
  </Accordion>

  <Accordion title="What AI models do you use?" icon="microchip">
    Anthropic's Claude does the bulk of the work: Opus for quant code generation and for agent runs on Quant, Sonnet for chart and document analysis, chat, and agent runs on Trader, Haiku for short follow-ups and summaries. Google's Gemini is a fallback when a generation fails, and scores news sentiment. OpenAI is used only to turn text into search vectors — never for chat or analysis. The only model difference between plans is the automation agent. Details: [AI models](/reference/ai-models).
  </Accordion>

  <Accordion title="Is there an API?" icon="plug">
    No. There is no public API, there are no API keys, and support cannot issue you one. The only way Tradion talks to a system you control is outbound: an automation can send a **webhook** — one JSON message posted to an address you specify when a trigger matches. Traffic never goes the other way. See [webhook payloads](/reference/webhook-payloads), including the section on when the signature header is present and when it is not.
  </Accordion>

  <Accordion title="Do you have a Chrome extension?" icon="puzzle-piece">
    No. Everything runs in the web app, including Lens — it captures your screen using a feature built into Chrome and Edge, with no extension to install. If you're offered a Tradion browser extension anywhere, it isn't from us.
  </Accordion>
</AccordionGroup>

## Your data

<AccordionGroup>
  <Accordion title="Do you sell my trading data?" icon="shield-halved">
    No. Tradion does not sell, rent, lease, or trade your personal information — that includes your trades, your positions, your behavioural profile, and everything derived from them. Your data is shared only with the service providers needed to run the product, such as the payment processor and the AI providers that generate your analyses. The full list is in the [Privacy Policy](https://tradionlabs.com/privacy).
  </Accordion>

  <Accordion title="Can I export my data?" icon="download">
    There's no one-click account export in the app yet. You can export code and results from a quant session yourself — see [the canvas](/research/the-canvas) — and for everything else, email [support@tradionlabs.com](mailto:support@tradionlabs.com) and request a copy of your data in a machine-readable format. Do this *before* deleting an account, not after.
  </Accordion>

  <Accordion title="What happens to my data if I cancel?" icon="box-archive">
    It stays. Cancelling ends the billing and drops you to an unsubscribed account at the end of the period you've paid for; your trades, autopsies, analyses, memory, and playbook rules are all still there when you come back. Deleting your account is the separate, permanent action — [that page explains the difference](/account/deleting-your-account).
  </Accordion>

  <Accordion title="Can I get a refund?" icon="receipt">
    Subscription fees are non-refundable, including for the unused part of a period, and there's no credit for a mid-cycle downgrade or for unused allowances. If you think you've been billed in error, email [support@tradionlabs.com](mailto:support@tradionlabs.com) within 30 days of the charge and we'll look at it.
  </Accordion>
</AccordionGroup>

<CardGroup cols={2}>
  <Card title="Troubleshooting" icon="wrench" href="/help/troubleshooting">
    Full diagnostic steps for every problem people report.
  </Card>

  <Card title="Contact and feedback" icon="envelope" href="/help/contact">
    Ask us something that isn't answered here.
  </Card>
</CardGroup>